Contact center 011 30 11 555

We use Apple Pay

We choose a safer, contactless way to pay

Apple Pay enables safer, more secure, and easy contactless payment with OTP bank’s Mastercard payment cards.

With Apple Pay, you can enjoy all the benefits of card payments by using your iPhone, Apple Watch, iPad or Mac device.

Activating Apple Pay

Apple Pay is easily activated on iPhone by registering your Mastercard payment card:

Close

Using Apple Pay

You can use Apple Pay for more secure and easier payments at points of sale that support contactless payment, as well as online and in-app payments that support the Apple Pay service.

Payment at the point of sale with Touch ID

If you are using the Touch ID fingerprint scanning to confirm a payment, just place your iPhone on the contactless POS device while resting your finger on the fingerprint reader on your iPhone.

Payment at the point of sale with Face ID

To confirm the payment with the Face ID face scanning, press the button on the right side of the iPhone twice, look at the phone screen and then place your iPhone on the contactless POS device.

Questions and answers

What are the requirements for using Apple Pay service?

You need to:

  • have an active Mastercard debit card issued by OTP bank Srbija
  • use an iPhone with iOS 8.1 or later
  • have an iCloud account
  • have your account on the App Store and iTunes set up to the region of Serbia
  • activate authentication by using the Touch ID or Face ID option on your iPhone
On which devices can I use Apple Pay?

You can use Apple Pay to make payments at physical points of sale on a mobile device that uses NFC technology with iOS 8.1 or later, which includes the following devices:

  • iPhone SE, iPhone 6, and all newer models
  • Apple Watch 1 and all newer models

It is also possible to pay online in the Safari browser and within applications that support Apple Pay on the following devices:

  • iPad models with Touch ID sensor – iPad Air 2, iPad Mini 3, iPad Pro and all newer models
  • All Mac models that have a Touch Bar with a Touch ID sensor
  • Macs manufactured in 2012 or later, without Touch ID, are used in combination with iPhone or Apple Watch
What security settings are required for using the Apple Pay service?

To activate the Apple Pay service, you need to enable the Touch ID option to unlock iPhone with your fingerprint in your device settings, or the Face ID option to unlock the device by scanning your face.

The Apple Pay service cannot be activated if the security setting for unlocking the device using the Touch ID or Face ID options has not been set on the iPhone.

Which cards can I register with Apple Pay?

As a client of OTP bank, you can only register Mastercard debit cards for payments via the Apple Pay service, as follows:

  • Mastercard Platinum
  • Mastercard Gold
  • Mastercard Standard
  • Mastercard Fluo
How do I register a card on my iPhone and Apple Watch?

iPhone:

  • Open the Wallet app on your iPhone and tap “+”
  • Place your Mastercard in front of the phone camera to have its data scanned, or enter the data manually
  • Enter the security code from the back of the payment card
  • Accept the Terms of Service and confirm your phone number to which you will receive an SMS with a one-time passcode to activate the service
  • Enter the code you received by SMS sent from the Bank and you can start using the Apple Pay service

Apple Watch:

  • Open the Watch app on your iPhone
  • Open “Wallet & Apple Pay”, then select the option to add a payment card
  • If you already have a registered card in the Wallet application on your iPhone, then it is enough to enter the security code from the back of the card to register it on the Apple Watch as well
  • If you wish to add a new card that has not been previously registered on the phone, select the option to add a new card to Apple Watch and use your iPhone to scan card data, enter the security code from the back of the card, accept the Terms of Service, confirm your phone number and enter the code you receive in an SMS message from the Bank

Watch a video with instructions on how to add a payment card to the Wallet app on iPhone: https://www.youtube.com/watch?v=rZbyRQ20ZSk

Can I use multiple cards on one Apple device?

Yes, you can register up to 12 Mastercard cards on an iPhone 8 or later, or an Apple Watch 3 or later, and up to 8 Mastercard cards on older versions of supported devices.

Can I register the same card on multiple Apple devices?

Yes, you can register the same card on up to nine Apple devices.

How do I pay with iPhone and Apple Watch?

Payment at the point of sale with Touch ID

If you are using a Touch ID fingerprint scan to confirm a payment, just place your iPhone on the contactless POS device while resting your finger on the fingerprint reader on your iPhone.

Please see the video tutorial for paying with Touch ID on iPhone: https://youtu.be/35mdHemHWZk

Payment at the point of sale with Face ID

To confirm the payment with Face ID face scan, press the button on the right side of the iPhone twice, look at the phone screen and then hold your iPhone near the contactless POS device.

Please see the video tutorial for paying with Face ID on iPhone: https://www.youtube.com/watch?v=eHoINVFTEME

Payment at the point of sale with Apple Watch

Press the button on the right side of the Apple Watch twice and then hold the device against the POS machine.

Do I get a notification about a payment made using the Apple Pay option?

Yes, you will be notified of both successful and failed transactions.

Can I access my payment history on iPhone?

Yes, the Wallet app shows the latest transactions made with your iPhone.

How can I remove my card or deactivate Apple Pay?

All you have to do is select the given card in the Wallet application of your iPhone or Apple Watch device and check the option to remove it.

When you remove all cards from the app, Apple Pay is no longer active on that device.

You must remove the card separately from each device on which it is registered.

You can later re-register the removed Mastercard in the Wallet application and thus automatically reactivate payment with the Apple Pay option on that device.

Does removing the card on the iPhone affect the card on the paired Apple Watch?

No, the registration of the card on both devices is treated as a separate token, so it is necessary to remove the token (card) from each paired device separately.

If the Apple Watch is no longer paired with the iPhone, will the card be automatically removed from the watch?

Yes, the token (card) will be automatically removed from the Apple Watch if it is no longer connected to the iPhone through which it was registered.

What happens if your iPhone is lost or stolen?

You can suspend or delete a token (card) via your iCloud account, or you can submit a request to the OTP Bank’s Contact Centre to suspend or delete a token (card).

In case you later find the missing device, you can subsequently resume the suspended token (card) or re-register the deleted token (card).

Is there a fee for using the Apple Pay service?

Is there an additional fee for using the Apple Pay service?

Using the Apple Pay service is free of charge and there are no additional costs.

Do you have additional questions?

Apple Pay Terms of Service

The bank issues the card in physical and/or virtual form. The user has the option to transfer, activate and use the card issued in physical form also in the virtual form, depending on the functionality of the card itself, for services within the Digital Banking Services, as well as for other applications that provide this option, in accordance with regulations.

The service allows card users to add a card to the Wallet app and manage the token. The token is created when the card is registered in the Wallet app and allows, after saving the card in the Wallet app, to make a secure payment in stores, applications and on websites that accept cards / support Wallet.

Depending on the functionality of the card itself, the user has the option to activate and use the card in virtual form in other applications that support this option.

Adding a card to the Wallet app may require the disclosure of additional card information (security elements): full card number, card expiration date, CVV2/CVC code.

The transaction can be made through NFC technology by holding the device in which the Wallet is installed against the POS device, and if necessary, the user is authenticated (confirms the transaction) for online purchases by entering the PIN on the phone or POS terminal, by biometrics on the phone, or by a one-time password received via SMS.

If there is more than one card registered in the Wallet app, the user may choose a card which they intend to use for the particular transaction, before the transaction takes place.

Payment cards usage terms of service are stipulated in the General Terms of Payment Services for retail customers which the user accepts by signing the contract.

Map of branch locations

Find a branch

Online branch

A team of professional online bankers is at your disposal every working day from 8 am to 6 pm and on weekends from 9 am to 3 pm.

Find out more
Back to top